General terms
Table of contents
Privacy Notice
We are committed to maintaining the privacy of our customers in the electronic environment.
The following outlines our practices concerning the collection and use of your information collected on this website. By visiting our website at www.telosinfo.org you agree to be bound by the terms and conditions of this privacy policy and these legal terms and conditions. If you do not agree please do not use or access our website.
You may be required to provide personal information to us when ordering a product. You will know when this information is being collected because you will be asked to complete and submit a form. We need this information to deliver products to customers, provide customer support and/or to administer customer accounts.
Like many commercial websites, we also automatically collect statistics by way of electronic means, that assist us in providing our services. This information includes the address (or "URL") of the website that you came from before visiting our site, which pages you visit on our site, which browser software you use to view our site, your IP address and any search terms you have entered on our site or in order to access to our site. This data is not used individually, but is aggregated and only used to tailor our website to better meet your interests and preferences. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept cookies, by adjusting the preferences in your browser. If you turn cookies off, there may be some features of our site that will not be available to you. However, you should still be able to browse our website and make online purchases.
We do not share any personal information of our customers with any third parties.
Shipping Fees
Shipping costs are determined according to the weight and size of the package as well as the destination. The costs include insurance for loss or damage. The Canada Post insurance is for the value of the item(s) shipped up to $100.
Large Orders:
In the case of large orders, you have to contact the Telos Worldwide Foundation in order to get the shipping cost.
Important:
Your order may be subject to import duties and taxes, which are charged, once your package reaches your country. Telos Worldwide Foundation Inc. does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. Consult the customs office of your country for more details on costs.
Refund Policy
The initiatic journeys or other workshops of a duration of 2 days or more are refundable. Please check the Terms and Conditions below that apply to the particular item.
Books and CDs are NON-RETURNABLE ITEMS.
Terms and Conditions
Initiatic Workshops:
- Cancellation at least 30 DAYS before the start date: total amount will be refunded less an administration fee of 20% of the cost of the workshop.
- Cancellation between 7 and 29 DAYS prior the start date: refund will be 50% of the amount paid.
- Cancellation 6 DAYS OR LESS before the start date: NO refund.
Receiving a Refund
Your refund will be credited to the method (s) of payment used to make the purchase. We ask that you kindly allow two billing cycles for your refund to appear on your credit card statement.
Payment received by cheque or cash will be reimbursed by means of cheque
